Refund Policy

Your satisfaction is our priority

Currently 100% Free

Great news! Our HEIC to JPG converter and all features are currently completely free to use. No payment required, no credit card needed, no hidden fees.

Our Commitment to You

At convertheictojpg.org, we believe in providing value first. That's why our core conversion service will always remain free. This refund policy is established for transparency and will apply if we introduce optional premium features in the future.

30-Day Money-Back Guarantee

If we introduce premium features in the future, we'll offer a comprehensive 30-day money-back guarantee:

  • ✓
    No questions asked: Request a refund within 30 days of purchase for any reason
  • ✓
    Full refund: Receive 100% of your payment back
  • ✓
    Quick processing: Refunds processed within 5-7 business days
  • ✓
    Keep your converted files: Any files you've already converted are yours to keep

What's Always Free

We're committed to keeping these features free forever:

Basic Conversion

HEIC to JPG conversion with standard quality

Privacy Protection

Local processing, no file uploads

No Registration

Use without creating an account

Unlimited Usage

Convert as many files as you need

Potential Future Premium Features

If we add premium features, they might include:

  • Advanced batch processing with custom naming
  • Cloud storage integration
  • API access for developers
  • Priority processing for large files
  • Advanced compression algorithms

How to Request a Refund

If you ever purchase a premium feature and need a refund:

  1. Email us: Send your request to support@convertheictojpg.org
  2. Include details: Provide your order number or email used for purchase
  3. Optional feedback: Let us know how we can improve (not required for refund)
  4. Receive confirmation: We'll confirm your refund within 24 hours
  5. Get your money back: Refund appears in 5-7 business days

Exceptions

Our refund policy covers almost everything, with these rare exceptions:

  • Refund requests made after 30 days
  • Repeated refund requests from the same user (abuse prevention)
  • Purchases made through third-party resellers (contact them directly)

Your Rights

This refund policy is in addition to any rights you may have under consumer protection laws in your jurisdiction. We always comply with local regulations and consumer rights legislation.

Contact Information

Have questions about our refund policy? We're here to help:

Policy Updates

We may update this refund policy if we introduce new features or services. Any changes will be posted on this page with the updated date. Changes won't affect existing purchases - you'll always be covered by the policy in place when you made your purchase.

Last updated: January 2025

Related Pages

→ Terms of Service→ Privacy Policy→ Contact Support→ Try Free Converter